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Business Applications Support Specialist
Not specifiedNot specifiedIT Support
Provide technical support to company customers using Microsoft 365, banking software, and VMware Horizon. Manage routine environments, resolve user issues, and escalate complex incidents when needed.
Responsibilities
- Provide Tier 1 support and routine administration for customer Microsoft 365 environments, including access, sign-in, and service-use issues.
- Install, configure, and support banking software at customer sites; resolve issues with bank transmission intake, file conversion, and transfers to accounting systems.
- Assist users with VMware Horizon connectivity and access, perform initial diagnostics, and escalate complex issues as appropriate.
- Guide users and customers from installation through ongoing troubleshooting and support.
Requirements
- Ability to troubleshoot and diagnose issues independently.
- Technical aptitude and ability to learn new systems and processes.
- Ability to support multiple systems and customers in parallel.
Nice to have
- Previous technical support or Help Desk experience.
- Familiarity with Microsoft 365; this is a significant advantage.
- Familiarity with VMware Horizon.