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Application Operations Specialist
On-siteFull-timeIT SupportInsurance
A leading financial organization is seeking an Application Operations Specialist to support business-critical applications in production. The role covers incident investigation, monitoring, integrations, releases, and operational improvement while partnering with internal technical teams and vendors
Responsibilities
- Operate and support business-critical applications in production environments.
- Investigate and troubleshoot application incidents from identification through resolution.
- Work with databases, logs, integrations, and application interfaces.
- Monitor systems, dashboards, and alerts to identify issues proactively.
- Coordinate with development, infrastructure, systems, DBA, QA, and external vendor teams.
- Support production releases, changes, sanity checks, and post-deployment validation.
- Document operational processes and contribute to continuous improvement.
Requirements
- At least 3 years of experience in application operations, application support, or production support.
- Hands-on SQL and relational database experience.
- Experience with monitoring and control tools.
- Practical experience with APIs and system integrations.
- Ability to investigate incidents using logs, data, and system behavior.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and collaborate with technical and business stakeholders.
Nice to have
- Experience with Control-M.
- Experience with Active Directory.
- Experience with Datadog, Splunk, Centrity, Grafana, Kibana, or similar monitoring tools.
- Experience supporting financial, banking, insurance, or other business-critical systems.