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Application Help Desk Support Specialist
On-siteNot specifiedIT SupportAutomotive
An automotive importer is seeking an application help desk specialist to support enterprise systems, diagnose incidents, provide initial troubleshooting, and monitor service requests through resolution.
Responsibilities
- Assist with resolving application and system incidents
- Perform in-depth diagnosis and provide initial troubleshooting
- Monitor the progress of service requests
- Support users and enterprise applications
Requirements
- At least one year of ERP support experience in a large organization
- Experience administering users through Active Directory
Nice to have
- MCSA, MCITP, or CCNA certification
- At least one year of CRM support experience in a large organization
- Experience supporting virtual environments, operating systems, Microsoft Office, printers, and IP phone systems
Benefits
- Employment from the first day
- Subsidized meals
- Private health insurance
- Career development and advancement opportunities