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Senior Product Manager
·Germany
Not specifiedFull-timeProduct ManagementEducation
Join a global education company undergoing a significant transformation to build a unified customer experience platform from the ground up. This role offers the opportunity to shape a product used daily by customers worldwide, backed by modern AI tooling and a commitment to delivering a genuinely great product.
Responsibilities
- Own the end-to-end customer experience, unifying lead management, performance tracking, billing, compliance, and support into a single product.
- Design for a multi-sided user base, including customers, their internal teams, and internal stakeholders, ensuring each has the appropriate view and functionality.
- Engage directly with customers across markets to understand pain points and translate insights into a prioritized product roadmap.
- Drive company-wide visibility and growth by providing real-time, trustworthy performance data to customers and internal teams.
- Integrate AI tools such as Claude, Claude Code, and Cursor into daily workflows for discovery, prototyping, PRD creation, and execution.
- Lead the product development lifecycle from research and discovery through validation, launch, and iteration, using AI-assisted workflows to accelerate delivery.
- Champion the product initiative internally, building the business case and rallying stakeholders to ensure its success.
Requirements
- 5+ years of experience in product management, ideally with exposure to B2B partner ecosystems or enterprise SaaS.
- Comfortable managing complexity across multiple user types, markets, and stakeholders to deliver a coherent product.
- Ability to build influence through clarity and trust, translating customer conversations directly into a prioritized roadmap.
- Sharp analytical skills combined with a builder mindset, preferring to ship prototypes over creating presentations.
- Collaborative approach that enhances the performance of those around you.
Benefits
- Own a product used daily by customers worldwide, with the freedom to shape it from the ground up.
- Work with modern AI tooling in a company committed to delivering a genuinely great product.
- Be part of a significant transformation at a global company with nearly 150 years of expertise.