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Technical Customer Success Manager
Sin especificarTiempo completoCustomer SuccessEnterprise Software
Enable customers to adopt and realize value from an enterprise software platform. Guide customer engagements, platform health, and successful delivery in collaboration with sales, solution engineering, and professional services teams.
Responsabilidades
- Advise customers and guide product adoption, rollout planning, and value realization
- Understand customer use cases and identify opportunities for account expansion
- Support customer loyalty and maintain ongoing customer relationships
- Monitor customer health, platform condition, and customer perceptions
- Coordinate customer projects to meet agreed timelines with solution engineering and professional services teams
- Communicate platform best practices and technical knowledge
- Serve as the first point of escalation
- Support sales teams with customer strategy, renewals, and upsells
- Plan and execute customer success journeys
Requisitos
- Bachelor’s or master’s degree in technology, business, or management
- At least 7 years of professional experience
- At least 3 years of experience in the software industry
- Fluent English, including reading, writing, and speaking
- Ability to present technical information effectively
- Flexibility to accommodate global working hours
- Occasional travel to visit customers in the Nordic region
Se valora
- Experience in customer success, relationship management, delivery management, consulting, or enterprise delivery
- Experience in SaaS companies