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Customer Success Manager
Sin especificarTiempo completoCustomer SuccessEnterprise Software
Lead customer relationships and success programs, aligning technology solutions with customer priorities and driving adoption, operational health, and business outcomes.
Responsabilidades
- Build and strengthen relationships with customer, partner, and internal stakeholders, including executives.
- Develop customer success plans and align account priorities with customer business and technology objectives.
- Promote adoption, optimize usage, and identify opportunities to improve retention and deliver added value.
- Monitor consumption milestones and remove delivery, security, and compliance blockers using data and customer feedback.
- Plan customer-facing programs and reviews, coordinate delivery resources, and manage stakeholder expectations and escalations.
- Match technology solutions and technical specialists to customer needs, supporting cloud adoption and digital transformation.
Requisitos
- Bachelor’s degree in business, sociology, psychology, computer science, or a related field
- At least 4 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, or equivalent experience
Se valora
- Master’s degree in a related field
- Relevant Microsoft or equivalent technology certification
- ITIL Foundation or equivalent service management certification
- PMI or equivalent project management certification
- Prosci or equivalent certification