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Customer Success and Implementation Lead
PresencialTiempo completoCustomer SuccessEdTech
An education technology company is hiring an on-site lead in Herzliya to guide schools through platform implementation and support ongoing adoption across Israel.
Responsabilidades
- Guide schools through onboarding, configuration, training, and go-live support for the platform.
- Build relationships with school stakeholders and monitor product usage, engagement, satisfaction, and learning outcomes.
- Respond to customer inquiries and manage support requests.
- Coordinate with product and engineering teams on issues and enhancements, and turn user feedback into actionable insights.
- Develop training materials, lead workshops, and establish practices that scale customer success across schools and districts.
Requisitos
- Fluent Hebrew and strong English skills.
- Strong presentation and training skills, analytical ability, and comfort working with KPIs.
- Excellent communication, organization, and time-management skills, with the ability to manage multiple customers and priorities.
- A proactive, service-oriented approach, strong ownership, and the ability to work independently and learn new platforms quickly.
- Willingness to travel regularly to schools and customers across Israel.
Se valora
- Experience in customer success, account management, implementation, training, education, SaaS, or another customer-facing role.
- Experience with schools, municipalities, educational organizations, or education technology companies.
- A bachelor's degree.