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Senior Enterprise Customer Success Manager
ГибридПолная занятостьCustomer SuccessEnterprise SoftwareAdTech
Join an AI-powered marketing SaaS company as an Enterprise Customer Success Manager. Own strategic client relationships, adoption, retention, and expansion across Israeli and international enterprise accounts. The role is hybrid and requires working Monday to Friday across US and Israel hours.
Обязанности
- Own long-term relationships with enterprise clients and serve as their primary point of contact
- Onboard clients, conduct regular meetings, and align product value with business needs
- Provide proactive support, training, advocacy, and strategic guidance
- Drive product adoption, retention, upsells, and cross-sells
- Track client health, adoption, engagement, and business outcomes to identify churn risks
- Create and present executive business reviews, reports, and follow-ups
- Represent customer feedback internally and collaborate with Product, Sales, Development, and AI teams on feature priorities
- Identify opportunities for innovation and operational improvement
Требования
- At least 5 years of experience in Customer Success or Account Management within high-tech or SaaS companies
- Experience with enterprise clients in Israel and international markets, including the US, UK, or EU
- Fluent English and Hebrew, with the ability to conduct business meetings in both languages
- Experience in marketing technology, advertising technology, or marketing; a master’s degree in marketing may substitute for sector experience
- Some sales experience, including upsell or cross-sell activity
- Strong understanding of SaaS metrics, digital marketing trends, and client lifecycle management
- Experience using CRM and Customer Success platforms such as HubSpot or Gainsight
- Demonstrated success managing scaled client portfolios and strategic accounts
- Strong communication, presentation, problem-solving, organization, and project management skills
- Ability to work strategically and tactically with executives and cross-functional stakeholders
- Strong technical and AI literacy
Будет плюсом
- Experience with AI-based SaaS products or platforms
- Knowledge of digital campaign management, content strategy, or analytics
- Certification in Customer Success, Digital Marketing, or a related field
Условия и преимущества
- Hybrid work environment
- Opportunities to shape an innovative startup
- Competitive salary and benefits
- Work on AI-driven marketing solutions