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Customer Success Manager
ГибридПолная занятостьCustomer SuccesseCommerce
Own assigned client relationships from introductory calls through business growth. Coordinate progress across Amazon store setup and operations, keep clients informed, and support satisfaction and account expansion. Hybrid role in Israel; full-time, Sunday–Thursday, 08:00–17:00, with a 13:00–14:00 l
Обязанности
- Initiate contact with new clients and coordinate introductory calls.
- Manage ongoing client communication by WhatsApp, phone, and Zoom.
- Track client progress through business setup, payment account setup, Amazon account creation, shipments, and sales.
- Document actions daily in Monday.com using the prescribed format.
- Send clients regular status updates and reports.
- Maintain client satisfaction, identify opportunities for account growth, and help prevent client dissatisfaction.
- Identify issues and escalate them to internal teams.
- Manage assigned client relationships operationally and strategically, including day-to-day service decisions and keeping clients on process and schedule.
Требования
- Strong interpersonal and communication skills in Hebrew and English.
- Sales skills, including selling additional services to existing clients.
- Proficiency with Monday.com, CRM tools, the company panel, and Amazon Seller Central.
- Strong time management and adherence to procedures.
- Empathy, accountability, independence, and ownership.