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Onboarding Specialist
В офисеПолная занятостьCustomer SuccessHospitality Software
Guide restaurant and hospitality customers through software implementation and onboarding. Configure the platform to fit their operations, prepare launches, and train teams. The role combines office work in Ramat Gan with daily customer-site visits.
Обязанности
- Lead customer onboarding and software implementation from start to launch.
- Understand restaurant operations and configure platform workflows to meet customer needs.
- Deliver practical training to restaurant managers and teams, in person and remotely.
- Provide hands-on launch support and visit customer locations daily.
- Manage multiple implementation projects and maintain strong customer relationships.
- Collaborate with internal teams to resolve issues, share customer feedback, and improve onboarding.
Требования
- Experience in restaurants, hospitality, hotels, or another customer-facing service environment.
- Hebrew fluency and strong English communication skills.
- Strong presentation, public-speaking, and training skills.
- Able to explain technical information clearly and adapt to different audiences.
- Organized, proactive, and able to manage multiple onboarding projects.
- Comfortable working independently and traveling daily to customer locations.
- Interest in technology and learning software systems; prior technology-industry experience is not required.
Будет плюсом
- Experience with restaurant management, POS, reservation, CRM, or other business software.