L
Field Application Engineer
·Israel
Not specifiedFull-timeSemiconductor Manufacturing
Act as the primary technical contact for customers, supporting optical component and module selection, integration, and troubleshooting. Collaborate with sales and engineering teams to deliver solutions and build long-term relationships.
Responsibilities
- Serve as primary technical point of contact for assigned customers, providing pre-sales and post-sales support.
- Collaborate with sales teams to identify customer needs and present appropriate optical solutions.
- Conduct product demonstrations, technical presentations, and training sessions for customers.
- Assist customers with product selection, system architecture design, and integration challenges.
- Troubleshoot technical issues, diagnose root causes, and provide timely solutions.
- Gather customer feedback and requirements, communicating them to internal engineering and product management teams.
- Develop and maintain strong relationships with key customer technical personnel.
- Generate technical reports, application notes, and other documentation to support customer engagements.
- Stay up-to-date with industry trends, competitor products, and company product roadmap.
- Travel to customer sites as required to provide on-site technical support.
Requirements
- Bachelor's degree in Electrical Engineering, Optics, Physics, or a related technical field.
- 3-5 years of experience in field application engineering, applications engineering, design engineering, or architecture within the optical communications industry.
- Strong understanding of optical components and modules, including lasers, transceivers, ROADMs, and amplifiers.
- Proficiency in optical communication systems, network architectures, and relevant industry standards (e.g., OIF, ITU-T).
- Experience with optical test and measurement equipment (e.g., optical spectrum analyzers, power meters, BER testers).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication, presentation, and interpersonal skills with ability to explain complex technical concepts.
- Comfort presenting to senior level technical resources (VP Eng, CTO, etc.).
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with proven ability to build and maintain strong customer relationships.
- Willingness to travel domestically and internationally as needed.
Nice to have
- Master's degree preferred.