J
Head of Operations – Multi-Location Restaurants
RemoteFull-timeRestaurant ManagementRestaurants
Lead performance and operational improvement across a growing, multi-location food-service business. Work with the CEO and branch managers to improve profitability, build accountable teams and scalable processes, and develop sales and service opportunities. The role is described as work-from-anywh
Responsibilities
- Lead and improve performance across multiple branches through area managers, branch managers, and shift leaders.
- Set operating standards, roles, decision rights, escalation paths, audits, and daily and weekly management routines.
- Monitor service, delivery, staffing, revenue, costs, margins, and unit economics; hold managers accountable for results.
- Coach managers, build their leadership capabilities, and strengthen ownership across the organization.
- Manage the online customer journey, from discovery and ordering through delivery, issue resolution, conversion, repeat purchases, and retention.
- Develop pricing, promotions, bundles, budgets, forecasts, and performance plans to grow sales while protecting margins.
- Improve profitability by reducing waste, leakage, bottlenecks, and inefficient processes.
- Develop opportunities into operating plans, pilots, service lines, partnerships, and institutional accounts.
- Build relationships with merchants, delivery partners, and service providers; identify scalable service opportunities.
- Support hiring, onboarding, and team development as the business grows.
- Use AI, dashboards, automation, and digital workflows to improve analysis, reporting, planning, and management processes.
- Define requirements and acceptance criteria for technology teams and evaluate whether systems meet business needs.
- Stabilize urgent issues, launch dashboards and workflows, define priority pilots, and prepare a growth roadmap during the first 90 days.
Requirements
- At least 7 years of operations or business management experience, including leadership across multiple restaurant or food-service locations.
- Experience managing managers, establishing accountability, and improving operational performance.
- Track record of improving processes, service quality, and profitability.
- Strong knowledge of P&L management, budgeting, food and labor costs, margins, and unit economics.
- Comfort using data, dashboards, Excel or Google Sheets, and digital business tools.
- Strong executive communication and stakeholder management skills.
- Hands-on ownership, execution focus, and ability to investigate root causes and work through ambiguity.
Nice to have
- Experience launching, scaling, or turning around a branch, brand, service, or business unit.
- Experience growing delivery operations or online sales.
- Business development, partnerships, or sales experience.
- Practical experience with AI, automation, digital transformation, consulting, implementation, or operational turnaround.
Benefits
- Health insurance (HMO).
- Paid time off and additional leave.
- Work-from-anywhere or work-from-home arrangement.
- Performance-based pay raises.
- Direct work with executive leadership and delegated COO-level responsibilities.
- Potential progression to a COO-level role.
- Exposure to AI, dashboards, automation, partnerships, and new service development.