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Tier 1 Technical Support Specialist
On-siteNot specifiedIT SupportTelecommunications
Provide comprehensive technical support to business customers across communications and information security environments. Diagnose network issues, maintain communications equipment, and deliver fast, professional service.
Responsibilities
- Provide Tier 1 technical support to business customers
- Troubleshoot IPVPN and LAN/WAN routing environments
- Operate and maintain Layer 2 switches and advanced communications and information security equipment
- Work with Cisco, FortiGate, Juniper, Check Point, and related technologies
- Diagnose incidents, perform configuration upgrades, and make customer-specific adjustments
- Resolve customer issues efficiently while meeting professional service standards
Requirements
- Required knowledge of communications concepts, including routers, WAN/LAN protocols, and the seven-layer OSI model
- Required ability to diagnose and resolve issues in complex networks
- Strong self-learning ability
- Excellent written and verbal communication skills
- Professional customer-facing conduct
- Availability and flexibility for on-call work and overtime as needed
Nice to have
- Previous experience in a similar service or technical support role
- CCNA, NSE, or JNCIA certification
Benefits
- Employee benefits from the first day of employment