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Tier 1 Technical Support Representative

Not specifiedNot specifiedIT SupportCloud Services

A leading computer services company specializing in cloud services is seeking a Tier 1 Technical Support Representative for its IT helpdesk and support center in Tel Aviv.

Responsibilities

  • Diagnose and resolve hardware and software issues remotely as a Tier 1 support representative
  • Create, manage, and configure user accounts and mailboxes in Active Directory and Office 365
  • Support remote connections, configure VPN access, and maintain remote desktop environments using RDS
  • Perform basic monitoring and initial troubleshooting of physical and virtual servers
  • Configure and troubleshoot network printers and other enterprise endpoint equipment

Requirements

  • Strong technical orientation and problem-solving ability
  • Ability to provide professional phone and remote support to end users

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Tier 1 Technical Support Representative in Tel Aviv | CVZilla