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Senior IT Support Technician
On-siteFull-timeIT Support
A government organization in Jerusalem is seeking an experienced IT Support Technician to install and maintain computer equipment, infrastructure software, workstations, servers, and small networks. The role provides user support, coordinates external service providers, and leads a team of technical
Responsibilities
- Install equipment, infrastructure software, and software packages on workstations and servers
- Provide technical assistance to users
- Perform periodic preventive maintenance
- Diagnose and resolve hardware and network issues
- Manage small network environments and Microsoft infrastructure services
- Coordinate with external service providers
- Lead and oversee a team of technicians
Requirements
- More than 4 years of relevant experience
- Proven experience with Windows 11
- Proficiency managing Microsoft services, including Active Directory, DHCP, DNS, GPOs, groups, and users
- Hands-on experience with monitors, network printers, computers, scanners, switches, routers, and other communication equipment
- Experience diagnosing and resolving network issues involving subnets, IP, and VPN
- Experience with remote-control tools such as TeamViewer, SCCM, and CmRcViewer
- Familiarity with video-conferencing systems including Zoom, Microsoft Teams, and Google Meet
- Experience synchronizing Apple and Android smart devices
- Experience with VMware Horizon Client and VDI
- Knowledge of multi-factor authentication, including Google Authenticator
Nice to have
- MCT, MCP, or MCITP certification
- Knowledge of recording equipment
- Experience with Sysprep and image deployment