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Zendesk Administrator and Support Operations Specialist
On-siteFull-timeCRM ImplementationConsumer Software
A global consumer app company is seeking a hands-on Zendesk specialist to own and optimize support operations, deliver technical projects, and develop conversational AI capabilities.
Responsibilities
- Administer and optimize Zendesk workflows, triggers, routing, macros, and reporting
- Lead technical projects from planning through implementation and support
- Translate business needs into technical requirements and actionable solutions
- Configure integrations using APIs, webhooks, and automation tools
- Design Zendesk automations and AI Agent flows to reduce manual ticket handling
- Help develop a conversational AI strategy with Support leadership
- Collaborate with Product, Engineering, DevOps, and Support teams
- Maintain documentation, timelines, and stakeholder communication
- Provide training and post-implementation support
Requirements
- Extensive hands-on experience configuring Zendesk
- Ability to read and understand code
- Basic SQL knowledge
- Experience with REST APIs
- Fluent English
- Ability to manage multiple projects and collaborate across teams
Nice to have
- Russian language skills
- Experience in B2C, support operations, or professional services
- Experience with conversational AI or Zendesk AI Agent capabilities