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ServiceNow Team Lead
Not specifiedFull-timeCRM Implementation
Lead the design, implementation, development, integration, and ongoing improvement of ServiceNow solutions in a large organization. Own the platform roadmap, complex technology projects, vendor coordination, and delivery of business process improvements while managing a technology team of up to five
Responsibilities
- Own ServiceNow solution management, analysis, implementation, and development
- Lead business process improvement through the ServiceNow platform
- Create the platform’s technology and business roadmap
- Lead platform expansion, upgrades, and new module implementations
- Implement commercial off-the-shelf products and new technology solutions
- Lead integrations between ServiceNow, SAP, core systems, enterprise systems, and SaaS solutions
- Manage project schedules, budgets, risks, scope, priorities, and execution controls
- Provide professional and personnel management for a technology team of up to five employees
- Mentor team members and drive professional development and technical excellence
- Lead RFP processes and select technology solutions
- Evaluate and implement innovative AI and automation tools
Requirements
- At least 5 years of hands-on experience managing, designing, and implementing ServiceNow solutions
- Proven experience leading complex, cross-organizational technology projects
- Experience managing development, implementation, or infrastructure teams
- Experience managing vendors and external providers
- Experience leading integrations with core and enterprise systems
- Broad understanding of enterprise architecture and business processes
Nice to have
- ServiceNow certifications such as CSA, CAD, or CIS
- Experience with AI and automation solutions