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Voice and Network Engineer
Not specifiedNot specifiedCommunications Engineering
Design, develop, and optimize IVR and self-service scenarios; manage contact center telephony and enterprise network infrastructure.
Responsibilities
- Design, develop, maintain, and optimize data-driven IVR and self-service scenarios.
- Integrate IVR systems in real time with CRM and ERP platforms and incorporate voicebots, conversational AI, and STT/TTS technologies.
- Manage Genesys contact center systems, queues, and skill-based routing.
- Maintain SBC servers and SIP trunks; troubleshoot audio quality and issues involving SIP, RTP, and WebRTC.
- Lead communications infrastructure across data center and campus environments using Cisco ACI, Cisco DNA Center or Catalyst Center, and NAC systems.
- Analyze and resolve complex communications issues in real time.
Requirements
- At least 3 years of experience in telephony and communications or voice and network engineering in a medium-to-large organization.
- Experience with SBC servers, preferably AudioCodes, SIP trunks, and the SIP protocol.
- Practical experience with Cisco switches, Cisco ACI architecture (Spine-Leaf and APIC), and Cisco DNA Center or Catalyst Center.
- Practical experience implementing, managing, and maintaining NAC systems such as Cisco ISE.
- Experience with telephony AI technologies, including voicebots, conversational IVR, and STT/TTS.
- Strong troubleshooting and packet analysis skills, with the ability to resolve complex issues in real time.
- High level of spoken and written English.
Nice to have
- Hands-on experience with Genesys Cloud, Genesys Engage, or PureCloud.