C
Head of Billing and Collections
HybridProjectAccountingFinTecheCommerce
Lead and scale end-to-end billing, accounts receivable, reconciliation, and collections operations for a growing fintech company. Build the team, strengthen controls, improve cash collection, and develop scalable processes, reporting, and automation. This is a hybrid leadership role based in Israel.
Responsibilities
- Build, manage, and develop the Billing, Reconciliation, and Collections team.
- Own the complete billing-to-cash lifecycle across recurring, usage-based, transaction-based, success-based, and other variable billing models.
- Ensure contracts, pricing changes, discounts, amendments, and customer terms are accurately reflected in billing systems.
- Identify unbilled or incorrectly billed activity and oversee billing adjustments, credits, refunds, and invoice corrections.
- Own accounts receivable and collections performance, including overdue balances, collection strategies, disputes, and bad-debt recommendations.
- Partner with Customer Success, Sales, Finance, and Legal to resolve disputed or significantly overdue balances.
- Establish approval controls for refunds, credits, write-offs, and billing exceptions, and reduce revenue leakage.
- Ensure payments are accurately allocated and reconciled across billing systems, payment processors, banks, and accounting records.
- Support month-end close and AR reconciliation with complete documentation and audit trails.
- Build scalable processes, identify manual work, and drive billing and collections automation with Product, Engineering, Data, and Finance.
- Own reporting for billing, cash collections, AR aging, DSO, past-due balances, collection rates, unbilled revenue, disputes, refunds, credits, and bad-debt exposure.
- Provide weekly and monthly cash collection forecasts, including risks and expected payment dates for material accounts.
- Define team KPIs, controls, coverage, segregation of duties, service levels, and escalation procedures.
Requirements
- At least 7 years of experience in billing, accounts receivable, collections, or finance operations.
- At least 3 years of experience managing a billing or collections team or function with 10 or more team members.
- Proven ownership of complex, high-volume billing operations.
- Strong knowledge of billing, accounts receivable, collections, payment reconciliation, and financial controls.
- Strong analytical skills and proficiency with Excel or Google Sheets.
- Practical experience with accounting, billing, CRM, and payment systems.
- Strong written and verbal English, including communication with senior customer Finance and Accounts Payable teams.
- Ability to build clear processes, controls, service-level agreements, accountability structures, and escalation procedures.
- Operational mindset and confidence working in a fast-growing environment with complexity and change.
Nice to have
- Experience in fintech, payments, e-commerce, or other transaction-based businesses.
- Experience managing variable, usage-based, transaction-based, or success-based pricing models.