P
Senior Product Manager, Customer Growth
HybridFull-timeProduct ManagementOnline Travel
Lead the vision, strategy, prioritization, and delivery of customer-growth products and capabilities for a global online travel business. This hybrid role is based in Toronto and requires two days in the office.
Responsibilities
- Conduct customer research, analyze data, and establish feedback loops
- Define product vision, goals, outcomes, and opportunities in line with portfolio strategy
- Translate market trends and customer insights into product initiatives
- Define, track, and deliver product OKRs and KPIs
- Balance customer features, technical debt, and enabling work in the backlog
- Own and prioritize the product backlog, including requirements, user stories, and acceptance criteria
- Partner with engineering and design leads on feasibility, estimation, and scope refinement
- Lead quarterly and sprint planning
- Identify, manage, and communicate dependencies
- Support demos, standups, and retrospectives
- Communicate product vision, priorities, and progress to stakeholders
- Align business sponsors, portfolio managers, and cross-functional teams
- Represent customer needs and advocate for value delivery
Requirements
- Experience owning product vision, priorities, delivery, and measurable outcomes
- Experience with product discovery, planning, and Agile delivery
- Ability to use customer research, data, and feedback to guide decisions
- Ability to translate complex problems into clear product requirements and roadmaps
- Ability to balance customer needs, business goals, and technical feasibility
- Strong stakeholder communication and cross-functional alignment skills
- Strategic, organized, self-directed, and outcome-focused approach
- Commitment to integrity, ethics, accountability, teamwork, innovation, and customer focus
Benefits
- Competitive base salary of CAD 120,000–140,000
- Annual bonus and/or equity grant may be available depending on role eligibility
- Hybrid work model with two onsite days and remote or office work on remaining days
- Inclusive equal-opportunity workplace