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Part-Time Remote Technical Support Specialist

log-on·ישראל·heen
מרחוקמשרה חלקיתIT Support

Provide remote technical support to customers using IBM Mainframe products. This is a work-from-home role at approximately 30% of full-time hours (12–13 hours per week), with flexible scheduling and occasional availability for critical weekend issues.

תחומי אחריות

  • Provide remote technical service and support for customers and users of IBM Mainframe products.
  • Respond to calls and handle technical issues and professional inquiries.
  • Track open issues, monitor resolution progress, and follow up with customers as needed.
  • Process and issue licenses for IBM products.

דרישות

  • Previous experience supporting IBM Mainframe products is required.
  • Experience providing telephone and remote technical support is required.
  • Very strong English skills, including the ability to hold professional conversations with overseas customers, are required.
  • Able to work independently, take responsibility, and provide excellent customer service.
  • Able to track and manage multiple requests and technical issues concurrently.

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Application Support Specialist

one systems·Petaẖ Tiqva, ישראלheen

Provide technical and business support to users of an advanced financial system, working with business customers and large organizations. The role is based in Petah Tikva, with hours of 08:00–17:00 and possible hybrid work after training.

היברידימשרה מלאהIT SupportFinTech

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