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Junior IT Support Specialist
לא צויןלא צויןIT Support
Provide first-line technical support to employees across multiple company sites, resolving hardware, software, access, device, and connectivity issues while documenting all activity and escalating complex incidents.
תחומי אחריות
- Provide remote and on-site first-line support to employees.
- Diagnose and resolve hardware, software, communications, access, and connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
- Create, disable, and update user accounts, profiles, groups, and permissions according to approved procedures.
- Prepare, configure, update, and issue computers and equipment for new employees.
- Support Windows computers, printers, displays, peripherals, mobile phones, VPN connections, wireless networks, and basic communications equipment.
- Provide basic support for devices managed through Microsoft Intune.
- Install and update approved organizational software.
- Support employee onboarding and offboarding from an IT and equipment perspective.
- Track, allocate, return, and document IT equipment.
- Open and monitor service requests with external vendors and update users on progress.
- Record requests, actions, and solutions in the service management system.
- Identify information-security incidents and promptly escalate them to the Information Systems Manager.
- Create short user guides and document common solutions.
- Prioritize multiple requests, follow cases through resolution, and escalate complex issues appropriately.
דרישות
- At least one year of experience in technical support, help desk, or organizational user support.
- Good knowledge of Windows 11 and Microsoft Office applications.
- Experience troubleshooting Microsoft 365 environments.
- Basic knowledge of users, groups, and permissions in Microsoft Entra ID.
- Basic understanding of IP addresses, DNS, DHCP, Wi-Fi, and VPN.
- Ability to diagnose issues and resolve them independently.
- High-level Hebrew and technical English sufficient for systems, documentation, and vendor support.
- Valid driving license and willingness to travel between company sites.
- Strong service orientation, organization, reliability, prioritization, and documentation skills.
יתרון
- Experience with Microsoft Intune and endpoint or mobile-device management.
- Experience with on-premises Active Directory and Microsoft Entra ID.
- Knowledge of Exchange Online, Teams Admin Center, SharePoint, service desk systems, Fortinet, VLANs, or enterprise networking equipment.
- Basic knowledge of Windows or Linux servers.
- Experience supporting ERP systems, particularly Priority.
- Professional certification in Microsoft, computing, or networking.
- Experience supporting organizations with multiple companies, branches, or sites.