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Service Operations Manager
Sin especificarTiempo completoGeneral ManagementSemiconductor Equipment
Lead regional service delivery and field engineering teams supporting semiconductor manufacturing equipment. Oversee customer relationships, operational performance, quality, and safety.
Responsabilidades
- Lead, mentor, and develop the regional field service engineering team; set KPIs and conduct performance reviews.
- Oversee equipment installations, repairs, preventive maintenance, and emergency technical support.
- Manage key customer relationships and resolve service issues to support satisfaction and retention.
- Standardize and improve service workflows, response times, first-time fix rates, and service quality.
- Coordinate service strategy with sales, product management, engineering, and global service teams.
- Track and report operational KPIs; analyze service data and field trends to guide improvements.
- Promote compliance with environmental, health, and safety policies and required training.
Requisitos
- Bachelor’s degree in engineering, technology, business administration, or a related field.
- At least 5 years of service management or team leadership experience in semiconductor or advanced high-tech capital equipment.
- Strong knowledge of semiconductor manufacturing equipment, fab processes, and related engineering concepts.
- Experience using service management software, data analytics, and performance tools.
- Demonstrated ability to lead technical teams and manage customer relationships.
Se valora
- A master’s degree.