I
Tier 3 Service Engineer
Sin especificarTiempo completoSoporte al clienteMedical Devices
Provide advanced technical escalation and service support for complex medical technology systems, helping global teams and customers resolve issues and maintain system availability.
Responsabilidades
- Serve as the highest technical escalation point for Tier 1 and Tier 2 service teams
- Provide advanced remote support to global customers, partners, and field teams, including after-hours on-call support
- Lead local customer service activities from troubleshooting through resolution
- Investigate recurring issues and coordinate corrective actions with R&D, Quality Assurance, Product, and Operations teams
- Create and maintain service documentation, troubleshooting procedures, knowledge articles, and training materials
- Deliver technical training to service teams, distributors, and partners
- Support system validation, software upgrades, service readiness, and new product introductions
- Analyze service trends and recurring failures using CRM, spreadsheet, BI, and reporting systems
- Ensure service activities comply with quality, regulatory, and safety standards
Requisitos
- Bachelor’s degree in biomedical, electrical, mechanical engineering, or a related technical field
- At least 3 years of experience in technical support, service engineering, field service, or operations engineering
- Hands-on troubleshooting experience with complex hardware, software, and system-level issues
- Strong English communication and technical writing skills
- Ability to perform root-cause analysis and support continuous improvement
- Experience delivering technical training and knowledge-transfer sessions
- Willingness and ability to travel internationally
Se valora
- Hands-on experience with medical equipment systems
- Experience in hospital or clinical environments
- Lean or Six Sigma certification or continuous improvement experience
- CRM experience
Beneficios
- Competitive benefits
- Flexible work environment
- Opportunities for internal career development