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Technical Account Manager – Post-Sale Defense Systems
PresencialTiempo completoCustomer SuccessDefense Technology
Join a post-sale team supporting customer accounts and existing defense systems. The role combines technical account management, customer support, service coordination, maintenance planning, and system upgrades.
Responsabilidades
- Manage customer accounts among security and military organizations.
- Act as the technical lead and primary customer contact for support and service.
- Coordinate service tickets with testing, integration, software, and other internal teams.
- Plan and coordinate inspection, maintenance, and testing schedules.
- Review contractual obligations and technical specifications to determine support responses.
- Prepare commercial proposals for maintenance, service, and system upgrades.
- Develop and deliver operation and maintenance training.
- Perform reliability and availability analyses.
- Provide logistical support services.
Requisitos
- Engineer or technician qualification in electronics or RF.
- Required marketing or sales experience with customers.
- Very good spoken and written English.
- Ability to manage multiple tasks and provide efficient technical responses under short deadlines.
- Strong interpersonal communication, teamwork, presentability, and a service-oriented approach.
Se valora
- Experience as an IDF communications, RF, or electronics technician at grade B/D.
- Experience using network analyzers, spectrum analyzers, oscilloscopes, or similar test equipment.
- Knowledge of Priority software.
- Valid Ministry of Defense security clearance.