Q
Senior Customer Success Manager
PresencialTiempo completoCustomer SuccessEnterprise SoftwareRetail Technology
Own global B2B customer relationships for an AI-powered pricing platform. Drive adoption, optimization, renewals, and expansion by combining business understanding, analytical skills, and technical aptitude.
Responsabilidades
- Own relationships with global B2B customers as a trusted advisor and primary point of contact.
- Define customer success goals and action plans based on business and pricing objectives.
- Lead business reviews, pricing workshops, and executive discussions.
- Configure pricing strategies, business rules, and workflows.
- Review customer data and recommendations and investigate unexpected results.
- Analyze revenue, margin, sell-through, and other business performance indicators.
- Lead customer initiatives from definition through completion, coordinating internal teams and resolving blockers.
- Drive adoption, identify account risks, and manage renewals and expansion opportunities.
- Support scope discussions, proposals, and commercial negotiations.
- Maintain accurate customer health, opportunity, decision, commitment, ownership, and timeline data in CRM and work-management systems.
Requisitos
- At least 3 years of experience in Customer Success, Account Management, or a related customer-facing role within B2B SaaS.
- Experience managing complex global customers and working with business, technical, and executive stakeholders.
- Strong business and analytical skills, including interpreting performance data and developing practical recommendations.
- Technical aptitude and a hands-on approach to software configuration, business rules, data validation, and troubleshooting.
- Excellent English communication and presentation skills.
- Strong ownership, independent judgment, prioritization, and execution skills.
- Practical experience using AI tools for research, analysis, meeting preparation, communication, or daily workflows, with responsible handling of customer information.
- Experience with renewals, expansion opportunities, and commercial negotiations.
- Flexibility to work across time zones and occasionally respond to urgent matters outside regular working hours.
Se valora
- Experience in retail, e-commerce, pricing, revenue management, or business planning software.
- Background in business analysis, financial analysis, consulting, or software implementation.
- Familiarity with data integrations and information flows between business systems.
- Bachelor’s degree in business administration, industrial engineering, economics, information systems, or a related field.