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Customer Success Team Lead
HíbridoTiempo completoCustomer SuccessEnterprise SoftwareBusiness Consulting
Lead and develop a Customer Success practice serving enterprise and strategic customers of a global software platform. The hybrid role is based in Central Israel and includes customer meetings across the country.
Responsabilidades
- Lead, coach, mentor, and develop the Customer Success team.
- Drive platform adoption and customer outcomes across enterprise and strategic accounts.
- Build trusted relationships with key stakeholders and executive sponsors.
- Identify at-risk customers and lead retention initiatives.
- Identify expansion opportunities with the Sales team.
- Define and monitor Customer Success KPIs and team performance.
- Design and implement scalable Customer Success processes and best practices.
- Create playbooks, customer journeys, enablement materials, and operational methodologies.
- Collaborate with Sales, Professional Services, and the software platform provider.
Requisitos
- At least 2 years of experience leading a Customer Success team in a global software company.
- Experience managing enterprise and strategic customers.
- Experience coaching, mentoring, and developing Customer Success professionals.
- Experience defining KPIs, measuring performance, and managing team objectives.
- Experience building and implementing operational processes and methodologies.
- Strong understanding of customer success, platform adoption, customer retention, and business growth.
- Fluent Hebrew and English.
- Willingness to work in a hybrid environment and travel to customer meetings across Israel.
Se valora
- Hands-on experience with the monday.com platform.