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Senior Account Manager
ГибридПолная занятостьРазвитие бизнесаCloud Computing ServicesIT Services
Manage strategic B2B customer accounts for a cloud services provider in a hybrid Tel Aviv role. Own onboarding, customer satisfaction, revenue growth, renewals, and expansion opportunities across AWS environments.
Обязанности
- Manage a portfolio of strategic customer accounts from onboarding through ongoing satisfaction
- Identify cost optimization, upsell, cross-sell, renewal, and dedicated DevOps or FinOps opportunities
- Develop new business within existing customer accounts and achieve sales goals
- Lead customer onboarding and provide training and resources for effective adoption
- Serve as the primary contact for assigned accounts and understand evolving business needs
- Collect customer feedback and relay insights to internal teams for service improvement
- Develop customer advocacy through case studies, testimonials, and referrals
- Maintain strategic vendor relationships with AWS
- Attend business events and conferences to promote cloud services and educate prospective customers
Требования
- At least 3 years of experience in customer success, customer engineering, or account management within a B2B SaaS company
- At least 2 years of experience selling complex public cloud services such as AWS, GCP, or Azure
- Proven success generating revenue and closing business
- Experience with startups or ISV companies
- In-depth experience selling and supporting AWS services
- Ability to engage and influence C-level executives
- Excellent written and verbal communication skills in English and Hebrew
- Strong presentation and organizational skills
- Ability to work effectively in a fast-paced environment
Будет плюсом
- Salesforce or HubSpot experience
- AWS certification
- FinOps knowledge or experience