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Senior Technical Support Specialist
ГибридПолная занятостьIT SupportCybersecurity
Provide day-to-day technical support for internal users and external customers in a hybrid role based in Israel. Diagnose and resolve hardware, software, and network incidents while contributing to reliable service delivery and process improvement.
Обязанности
- Provide technical support to internal users and external customers
- Diagnose, troubleshoot, and resolve hardware, software, and network incidents
- Respond to service requests and escalate complex problems when needed
- Document solutions and maintain knowledge bases
- Monitor system performance and support ongoing system maintenance
- Perform root cause analysis and contribute to process improvements
- Collaborate with technical and customer-facing teams to maintain service quality
Требования
- Fluency in English
- Strong analytical skills for diagnosing issues and identifying solutions
- Strong communication and customer service skills
- Troubleshooting and technical support expertise
- Ability to manage multiple priorities independently and collaboratively
Будет плюсом
- Experience in IT support, help desk operations, or technical services
- Knowledge of operating systems, networking fundamentals, and common business applications
- Hebrew proficiency for local communication
- Technical certifications or coursework in IT, computer science, or a related field
Условия и преимущества
- Hybrid work arrangement
- Continuous learning and professional development opportunities