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Part-Time Remote Technical Support Specialist
УдалённоЧастичная занятостьIT Support
Provide remote technical support to customers using IBM Mainframe products. This is a work-from-home role at approximately 30% of full-time hours (12–13 hours per week), with flexible scheduling and occasional availability for critical weekend issues.
Обязанности
- Provide remote technical service and support for customers and users of IBM Mainframe products.
- Respond to calls and handle technical issues and professional inquiries.
- Track open issues, monitor resolution progress, and follow up with customers as needed.
- Process and issue licenses for IBM products.
Требования
- Previous experience supporting IBM Mainframe products is required.
- Experience providing telephone and remote technical support is required.
- Very strong English skills, including the ability to hold professional conversations with overseas customers, are required.
- Able to work independently, take responsibility, and provide excellent customer service.
- Able to track and manage multiple requests and technical issues concurrently.