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IT Support Representative
Не указаноНе указаноIT Support
Support ministry staff with technical issues, user assistance, and access permissions.
Обязанности
- Provide technical support to ministry headquarters and district employees.
- Troubleshoot issues and guide users.
- Check eligibility and assign permissions in internal systems.
- Handle requests through a CRM system and respond by phone.
- Work with Outlook, Word, and Excel.
- Coordinate with organizational stakeholders.
Требования
- Experience in technical support.
- Proficiency with Outlook, Word, and Excel, including formulas and pivot tables.
- Knowledge of CRM systems and Active Directory is required.
- Service-oriented approach and strong interpersonal skills.