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Technical Support Specialist
Не указаноНе указаноПоддержка клиентов
Provide technical support for a global software company in Herzliya. Handle tickets, troubleshoot issues and integrations, work with SQL and databases, and coordinate with development and QA teams.
Обязанности
- Handle incoming support requests through a ticketing system.
- Troubleshoot incidents and integrations using SQL and database tools.
- Analyze trends and lead improvements.
- Document and maintain professional knowledge resources.
- Ensure service-level agreement targets are met.
- Coordinate with development and QA teams.
- Manage critical incidents in real time.
Требования
- At least 2 years of technical support experience at a software company.
- Strong SQL query skills and experience working with databases.
- High level of English in reading, writing, and speaking.
- Availability for nonstandard working hours, including on-call coverage on weekends and holidays.
- Ability to work independently, learn quickly, and solve problems creatively.
- Strong interpersonal skills and ability to work as part of a team.