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Tier 1 Technical Support Representative
В офисеНе указаноПоддержка клиентовEnterprise Software
Provide first-line support to business customers through phone, chat, and tickets. Diagnose technical issues and manage service requests through resolution. Based in Ramat Gan.
Обязанности
- Respond to business customers by phone, chat, and ticket
- Diagnose networking, integration, VoIP, and CRM issues
- Manage service requests end to end
- Use AI tools to analyze calls and improve service
Требования
- Technical background in networking, infrastructure, or computers
- Customer service experience
- Very strong spoken and written Hebrew
Будет плюсом
- Technical English
Условия и преимущества
- Base salary with monthly performance bonuses
- Structured advancement opportunities into Tier 2, development, or management roles
- Exposure to cloud, AI, and VoIP technologies