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Technical Account Manager
В офисеПолная занятостьCustomer SuccessCybersecurity
Join a cybersecurity platform team in Tel Aviv as its first Technical Account Manager dedicated to EMEA and Israel. Own the technical post-sales lifecycle for B2B customers, partnering with Customer Success, Product, R&D, and Sales to support adoption and customer outcomes.
Обязанности
- Own technical success across customer deployments, from onboarding through ongoing optimization
- Lead customer onboarding, integrations, and deployment in customer environments
- Work hands-on with customer systems, data, and integrations
- Troubleshoot production issues and provide technical support and debugging
- Identify and proactively resolve platform gaps, issues, and edge cases
- Perform manual and automated validations of platform accuracy and value
- Explain technical findings in clear business terms to customers
- Serve as the main technical contact and build trusted customer relationships
- Share customer feedback with Product and R&D to improve the platform
- Support renewals and expansion through strong technical execution
- Develop processes, playbooks, and best practices as the function grows
Требования
- At least 5 years in technical account management, solutions engineering, customer success engineering, or technical support
- Strong technical background and ability to understand complex systems and integrations
- Experience working with B2B customers and owning technical engagements end to end
- Strong troubleshooting and problem-solving skills
- Experience collaborating across Product, R&D, and Sales
Будет плюсом
- Knowledge of penetration testing or vulnerability management
- Familiarity with AI, LLMs, or prompt engineering
- Cybersecurity or offensive security background
- Experience supporting enterprise customers at scale
- Hands-on experience with technical environments or scripting
- Experience building technical account management or post-sales processes