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Customer Success Specialist
Не указаноПолная занятостьCustomer SuccessEnterprise Software
Help customers onboard, adopt, and gain value from digital intelligence solutions. The role combines customer success work with OSINT investigations, reporting, and product training.
Обязанности
- Understand customers’ operational and technical needs and share relevant insights with the sales team
- Lead customer onboarding with proactive support, best practices, and relevant use cases
- Train customers and support effective product adoption
- Build product expertise and recommend enhancements based on user feedback and real-world use
- Deliver product demonstrations and training to customers and stakeholders
- Represent the company at professional events and industry exhibitions
- Conduct open-source investigations to develop use cases and demonstrate product capabilities
- Prepare OSINT reports independently and in response to requests from sales teams, customers, and other stakeholders
Требования
- At least 3 years of experience as an OSINT Analyst or Intelligence Analyst
- Bachelor’s degree
- Strong written and verbal communication in English and Hebrew
- Strong public speaking and presentation skills
- Analytical and problem-solving abilities, attention to detail, and clear data presentation
- Strong interpersonal, organizational, and time-management skills
- Ability to manage multiple inquiries and collaborate with a team