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Senior Solutions Engineer
Not specifiedFull-timeSystems Integration
Lead technical work across sales and customer delivery, from product demonstrations and proofs of concept through customer go-live. Partner with customers and internal teams to investigate issues and implement analytics solutions.
Responsibilities
- Lead technical demos, product deep-dives, and proofs of concept during sales cycles.
- Serve as the customer's technical contact from contract signing through go-live.
- Investigate customer-reported issues and provide occasional Tier 3 support for complex cases.
- Configure and implement customer-facing analytics tools, including Apache Superset connected to a data lake.
- Work with Sales, Product, and Engineering to turn customer needs into scalable solutions.
- Help develop technical processes and best practices.
Requirements
- At least 5 years in a customer-facing technical role, such as Solutions Engineer, Sales Engineer, Implementation Engineer, or Technical Consultant.
- Strong troubleshooting skills across data, APIs, and integrations.
- Experience implementing or configuring BI and analytics tools.
- Excellent communication with technical and non-technical stakeholders.
- Comfort working in a startup environment with broad responsibilities.