Director of Professional Services
Lead multidisciplinary technical teams and end-to-end B2B project implementations. Define delivery practices, plan capacity, and support reliable operations while partnering with R&D, Product, and Sales.
Responsibilities
- Lead multidisciplinary technical teams.
- Oversee end-to-end B2B project implementations.
- Define delivery practices and manage capacity planning.
- Partner with R&D, Product, and Sales to support enterprise clients.
- Ensure operational infrastructure reliability.
Requirements
- Degree in computer science, engineering, or a related technical field.
- At least 10 years of professional experience in technology project companies, SaaS organizations, or similar technology environments.
- At least 2 years of senior leadership experience in Professional Services, Technical Delivery, or Technical Operations in B2B technology, SaaS, or enterprise software.
- Track record leading multidisciplinary technical teams and complex client implementations.
- Strong process optimization, resource allocation, and cross-functional execution skills.
- Experience in complex multidisciplinary environments or with high-availability systems.