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Senior SaaS Platform Product Manager
Not specifiedFull-timeProduct ManagementEnterprise Software
Own product planning and delivery for an enterprise SaaS platform, translating customer needs and product insights into prioritized requirements and a strategic roadmap. Collaborate with engineering, QA, marketing, sales, support, and customer success teams in a globally distributed organization.
Responsibilities
- Plan product deliveries, document requirements, prioritize release content, and publish roadmaps
- Collaborate with development, QA, marketing, support, sales, pre-sales, and customer success teams to coordinate delivery, enable sales, and support customer satisfaction
- Engage customers and prospects to understand current pain points and future needs
- Maintain a strategic, prioritized feature backlog and support product-market fit
- Discuss technical solutions with engineers and validate alignment with product and customer requirements
- Use product insights and customer data to support prioritization and stakeholder alignment
- Contribute to product vision, business opportunity analysis, and product lifecycle outcomes
Requirements
- At least 5 years of product management experience for SaaS products in enterprise or B2B software
- Experience working directly with enterprise customers
- Experience managing SaaS platforms for complex services and strong understanding of SaaS technologies
- Strong technical acumen, including the ability to read specifications, assess architectural trade-offs, and discuss solution design with engineering teams
- Hands-on familiarity with AWS services and cloud-native architectures
- Experience with SaaS operations, including regulatory and security requirements, onboarding, and SaaS analytics
- Fluency using AI tools for product management tasks such as research, business cases, and writing product requirements
- Ability to synthesize qualitative and quantitative information into clear product narratives and align technical, business, and executive stakeholders
- Ability to turn complex business and technical needs into concise requirements and prioritized backlogs
- Experience collaborating with marketing on internal and external messaging
- Fluent spoken and written English
- First degree or equivalent; a science or engineering discipline is preferred
Nice to have
- Developer or other technical background
- Expertise in workload automation, data platforms, orchestration, observability, or AI/ML infrastructure
- Knowledge of telecom, finance, retail, or IT service management
- Experience with agile or lean methods and familiarity with Aha!, Jira, or Confluence
Benefits
- Equal opportunity employer
- Reasonable accommodations available during the application and hiring process