H
Senior Product Manager, Operations
Not specifiedFull-timeProduct ManagementLogisticsOnline Food Delivery
Build and scale operational products that support couriers, dispatchers, and city teams across a multi-city delivery business. Improve efficiency, reduce manual work, and support growth through scalable systems.
Responsibilities
- Own the courier app experience from onboarding through delivery, cash handling, and performance visibility
- Build real-time dispatch and operational tools that enable structured, automated execution
- Develop cash operations infrastructure to reduce discrepancies and protect margins
- Improve order assignment, zoning, delivery-time estimates, and marketplace balance
- Experiment to improve cost per order, delivery efficiency, and scalability
- Replace manual processes with automation and operational visibility
- Build systems that support higher order volumes and new city launches without proportional operational overhead
Requirements
- At least 5 years of product management experience
- At least 3 years building operations products or internal systems
- Strong analytical, data-driven decision-making skills
- Technical background enabling close collaboration with engineering teams
- Ability to prioritize, influence stakeholders, and drive alignment
- Strong communication, organization, and cross-functional leadership skills
- Comfort working in ambiguous, fast-paced environments
Nice to have
- Experience in logistics, marketplaces, or last-mile delivery
Benefits
- Direct impact on delivery performance, operational efficiency, and margins
- Work closely with senior leaders and cross-functional teams
- Solve complex operational challenges at scale