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Senior Product Manager
Not specifiedFull-timeProduct ManagementFurniture ManufacturingeCommerce
Own fulfillment and post-purchase product capabilities for a global e-commerce business. Shape platforms and operational systems that support multiple brands, business integrations, and customer experiences.
Responsibilities
- Own the strategy and roadmap for fulfillment and post-purchase operational capabilities.
- Partner with Operations, Commerce, Data, Finance, and Customer Support to translate workflows and business needs into scalable product capabilities.
- Lead onboarding and product integration for new brands and portfolio companies, including following acquisitions.
- Adapt AI and agentic platform capabilities to build agents and automated workflows that reduce manual work and operational costs.
- Define scalable integrations with third-party systems, including requirements, data flows, and dependencies.
- Lead initiatives from solution definition through implementation, rollout, and adoption, aligning internal and external stakeholders.
- Define success metrics, monitor results, and use data and user feedback to improve operational efficiency, financial performance, and customer experience.
Requirements
- At least 7 years of product management experience, including end-to-end ownership of complex platform products.
- Previous e-commerce experience and experience building products or operational systems for business-critical processes.
- Experience partnering with Operations teams and turning complex workflows into scalable product solutions.
- Strong product judgment, systems thinking, and ability to balance business urgency, scalability, customer impact, and technical complexity.
- Experience working with Engineering, Data, and external providers on system design, integrations, data flows, and scalability.
- Ability to lead complex cross-functional initiatives and influence senior stakeholders across organizations.
- Hands-on experience using AI tools and automation to improve workflows and measure business impact.
- Strong analytical skills, including defining KPIs and using data to guide prioritization and improvement.
- Excellent communication skills and fluency in English, including communicating product decisions and business impact to senior leaders and global partners.
Nice to have
- Experience with agentic platforms and workflows.