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Junior Product Manager, Self-Serve Growth and Retention
Not specifiedFull-timeProduct ManagementEdTechEnterprise Software
Own product improvements across customer retention, conversion, and growth for a self-serve SaaS product. Work with a small team and collaborate across engineering, marketing, sales, and leadership.
Responsibilities
- Investigate customer retention and churn, and improve the product with cancellation, save, pause, downgrade, and win-back flows
- Present monthly churn findings to leadership
- Own the conversion roadmap, top-of-funnel improvements, tracking, and stakeholder alignment
- Launch and scale an affiliate program and explore new traffic channels
- Run hypothesis-driven A/B tests, rapidly prototyping experiment variants
Requirements
- 1–3 years of product experience in self-serve consumer or prosumer SaaS
- Strong data skills, including Mixpanel, cohort analysis, and A/B test statistics
- Technical fluency to discuss trade-offs with engineers
- Good product judgment and ability to align stakeholders
- Clear communication and the ability to explain decisions
Nice to have
- Experience with Claude, Cursor, or similar AI tools
Benefits
- Ownership of a dedicated roadmap and metrics from the start
- Visible impact from the first sprint
- Opportunity to progress to mid-level