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Service Engineer
On-siteFull-timeIndustrial Equipment MaintenanceSemiconductor Equipment
Provide field service for semiconductor metrology equipment, supporting customers and OEM partners through installation, troubleshooting, upgrades, and training. The role includes customer-site work, technical escalation, and travel of approximately 30%.
Responsibilities
- Install, support, and maintain company products and systems at customer sites.
- Implement customer support policies and support OEM partners and end users under service agreements.
- Train and guide OEM and end-user personnel.
- Lead technical field escalations and maintain required customer-support reports.
- Participate in product evaluations, equipment integration, add-ons, and upgrades at customer sites.
- Share customer and field feedback with headquarters to inform product priorities.
- Provide support beyond standard working hours when required.
Requirements
- Bachelor's degree in electronics or mechanical engineering, or equivalent.
- At least three years of experience as a support engineer.
- Experience with the semiconductor industry or capital equipment manufacturers.
- Excellent spoken and technical English.
- Working knowledge of equipment integration and communication protocols such as SECS/HSMS.
- Strong mechanical and electrical aptitude and independent troubleshooting skills.
- Ability to provide first-level software troubleshooting and support.
- Ability to travel approximately 30% of the time.
- Understanding of semiconductor practices, safety, ergonomics, and yield requirements.
Nice to have
- A master's degree in physics, mechanical engineering, or a related field.
- Experience with multidisciplinary semiconductor metrology equipment.
- Data analysis, 8D failure analysis, or structured problem-solving skills.