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NOC Technician
Not specifiedNot specifiedIT Infrastructure ManagementTelecommunications
Monitor network and IT services, detect and analyze incidents, and provide first-line technical support. The role involves shift work, including weekends, and requires completion of a suitable security-clearance process after hiring.
Responsibilities
- Monitor and control internal IT, server farm, internet, and international voice services.
- Analyze monitoring-system alerts and identify faults around the clock.
- Handle organization-wide system issues at first-line support level.
- Coordinate with internal teams, external providers, and international operators.
Requirements
- Strong technological aptitude
- High-level English
- Willingness to work shifts, including weekends
- Must complete a suitable security-clearance process after hiring
Nice to have
- Experience providing technical telephone support to customers
- Graduation from a technology course
- CCNA certification