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Billing and Collections Specialist
HybridFull-timeAccountingEnterprise Software
Support customer billing and collections by issuing accurate invoices, following up on outstanding balances, and resolving billing and payment issues. Work with customers and internal teams in a high-volume SaaS environment.
Responsibilities
- Review customer agreements and order forms for accurate booking and billing setup
- Prepare and deliver invoices and maintain billing records
- Manage collections for open and overdue accounts, including customer follow-up and payment tracking
- Investigate and resolve billing, payment, and account discrepancies with customers and internal teams
- Process billing adjustments, credit memos, cancellations, and account documentation
- Support month-end close, reporting, reconciliations, and billing and revenue operations
Requirements
- At least five years of hands-on billing, accounts receivable, or collections experience
- Strong understanding of customer invoicing, payment follow-up, account reconciliation, and dispute resolution
- Salesforce experience
- Strong Excel, analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Experience in a SaaS or technology company
Nice to have
- Experience with customer invoicing portals and high-volume customer accounts
- Bachelor’s degree in economics, business, finance, accounting, or a related field
- Experience with NetSuite or Sage Intacct
Benefits
- Hybrid, flexible work environment
- Extended private health insurance, including mental health coverage
- Personal and professional development programs
- Occasional company-wide long weekends