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Senior Technical Operations Engineer
On-siteFull-timeDevOps & SREEnterprise SoftwareData Infrastructure
Operate and support production cloud environments, including systems, databases, servers, storage, and virtualization infrastructure. Provide escalation support for complex issues, improve reliability and performance, and help maintain critical customer operations in a 24/7 shift rotation.
Responsibilities
- Install, monitor, maintain, support, and optimize production server hardware and software
- Administer production environments and analyze performance trends
- Manage server capacity, system configurations, backups, patches, and upgrades
- Resolve complex and critical customer system issues and document technical solutions
- Lead problem-management cases, incident bridges, and escalated support cases
- Coordinate internal technical teams and third-party vendors through resolution
- Support storage infrastructure and Oracle system and database appliances
- Implement disaster recovery solutions and enhancements for performance, reliability, and security
- Develop standardization projects and operational procedures
- Guide junior engineers on complex technical problems
Requirements
- Experience with Linux system administration, networking, storage, compute, and virtualization
- Understanding of infrastructure-as-code tooling
- Experience participating in or leading incident bridges
- Willingness to work rotating day and night shifts in a 24/7 support operation
- Willingness to obtain and maintain security clearance for applicable public-sector projects
- Israeli nationality
- Ability to learn new technical disciplines and train other engineers
- Strong customer focus
Nice to have
- Cloud technical support, operations, or incident management experience
Benefits
- Medical, life insurance, and retirement benefits
- Employee volunteer programs
- Equal opportunity and disability accommodation support