NOC Analyst
Join a managed services team maintaining the health and security of customer environments. Respond to operational and security incidents, monitor for issues, and coordinate incidents through resolution.
Responsibilities
- Respond to incidents through relevant communication channels within defined SLA timelines.
- Gather information needed to resolve incidents efficiently.
- Handle operational and security events using established playbooks.
- Monitor tools and logs to identify incidents early and reduce their impact.
- Escalate incidents to technical specialists across cloud, cybersecurity, and monitoring.
- Own incidents through updates, resolution, and closure.
Requirements
- Proficiency with Linux and Windows operating systems.
- Excellent written and spoken English.
Nice to have
- Scripting experience with Bash, PowerShell, or Python.
- Familiarity with GCP or networking concepts such as IP, DNS, DHCP, and VPN.
- Experience working with AI tools.