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Product Manager
במקום העבודהמשרה מלאהניהול מוצרTranslation and Localization
Seeking a Product Manager to own end-to-end product areas for a voice AI platform serving retail and healthcare clients. You will define direction, shape solutions, and drive execution for core voice experiences and automation capabilities, reporting to the Product Lead.
תחומי אחריות
- Own defined product areas end to end, including direction, solution shaping, and execution.
- Automate complex customer calls such as subscriptions, billing, and healthcare workflows.
- Design AI behavior for ambiguous, multi-turn conversations.
- Improve retention, resolution rates, and customer experience through automation.
- Build systems combining voice, AI, APIs, and real-time decisioning.
- Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure product adoption and customer impact.
- Meet with customers to showcase how to increase phone automation over time.
- Support Engineering with priorities, detailed specs, and QA.
- Align with Marketing on feature positioning and target customers.
- Set a high bar for execution, usability, and coherence across the product.
דרישות
- Experience building products where success depends on system behavior, not just feature delivery.
- Outcome-oriented mindset focused on revenue, retention, and efficiency.
- Comfortable working with products combining software, data, and AI behavior.
- Strong intuition for systems, APIs, and product constraints like latency, reliability, and scale.
- Experience with AI, automation, or complex workflow products.
- Ability to design experiences for high-stakes user actions such as payments, cancellations, and scheduling.
- Highly data-driven with a focus on clear, measurable metrics.
- Skilled at thinking through edge cases, failure modes, and real-world usage.
- Thrives in fast-paced environments, defining problems before solving them.
- Willingness to support teammates.
הטבות
- Comprehensive healthcare.
- Unlimited vacation, including a mandatory half week over July 4 and a full week off at year end.
- Equity eligibility.
- International team spanning the US, UK, and Canada.