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IT Support Specialist
לא צויןלא צויןIT SupportHigher Education
Provide computing and technical support for a faculty, including systems, networks, teaching technology, and end users. The role also supports technology projects and approved organizational AI tools.
תחומי אחריות
- Maintain and troubleshoot computers, peripherals, software, operating systems, wired and wireless networks, and cloud services
- Operate and maintain multimedia equipment, smart classrooms, and online and hybrid teaching systems
- Provide help desk, technical support, and user guidance to faculty staff and end users
- Support computerized examinations, including during exam sessions
- Manage user accounts and permissions, and assist with information security, multi-factor authentication, and protection of personal, academic, and research data
- Improve and initiate computing workflows and automation
- Support and implement technology projects
- Evaluate, implement, and support approved organizational AI tools, including Copilot
- Coordinate with the information technology department and external suppliers
- Perform additional duties as needed; be available for overtime when required
דרישות
- Full high school education and professional training in computers
- Several years of experience supporting, operating, and maintaining computers, peripherals, software, and networks, including hardware and software troubleshooting
- Strong command of Windows and Microsoft 365 applications, including Teams and Zoom
- Fluent Hebrew and good English
- Ability to train end users
יתרון
- Academic degree, practical engineering diploma, or technician qualification in a relevant field
- Knowledge of macOS or Linux
- Scripting or programming experience and familiarity with Drupal
- Experience with identity and access management, endpoint security, multi-factor authentication, or privacy principles
- High AI literacy, including prompt writing and responsible use of organizational tools