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Business Applications Support Specialist

בזק בינלאומי·Petaẖ Tiqva, ישראל·he
לא צויןלא צויןIT Support

Provide technical support to company customers using Microsoft 365, banking software, and VMware Horizon. Manage routine environments, resolve user issues, and escalate complex incidents when needed.

תחומי אחריות

  • Provide Tier 1 support and routine administration for customer Microsoft 365 environments, including access, sign-in, and service-use issues.
  • Install, configure, and support banking software at customer sites; resolve issues with bank transmission intake, file conversion, and transfers to accounting systems.
  • Assist users with VMware Horizon connectivity and access, perform initial diagnostics, and escalate complex issues as appropriate.
  • Guide users and customers from installation through ongoing troubleshooting and support.

דרישות

  • Ability to troubleshoot and diagnose issues independently.
  • Technical aptitude and ability to learn new systems and processes.
  • Ability to support multiple systems and customers in parallel.

יתרון

  • Previous technical support or Help Desk experience.
  • Familiarity with Microsoft 365; this is a significant advantage.
  • Familiarity with VMware Horizon.

רלוונטיות

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IT Support Specialist – Help Desk

בינת תקשורת מחשבים·ישראלheחברת השמה

Provide technical support to users at a client site in Jerusalem as part of a managed services team. Handle support requests in person and remotely, coordinating with IT and infrastructure teams.

במקום העבודהלא צויןIT SupportIT Services

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