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R

Zendesk Administrator and Support Operations Specialist

Rakuten Viber·ישראל·en
במקום העבודהמשרה מלאהCRM ImplementationConsumer Software

A global consumer app company is seeking a hands-on Zendesk specialist to own and optimize support operations, deliver technical projects, and develop conversational AI capabilities.

תחומי אחריות

  • Administer and optimize Zendesk workflows, triggers, routing, macros, and reporting
  • Lead technical projects from planning through implementation and support
  • Translate business needs into technical requirements and actionable solutions
  • Configure integrations using APIs, webhooks, and automation tools
  • Design Zendesk automations and AI Agent flows to reduce manual ticket handling
  • Help develop a conversational AI strategy with Support leadership
  • Collaborate with Product, Engineering, DevOps, and Support teams
  • Maintain documentation, timelines, and stakeholder communication
  • Provide training and post-implementation support

דרישות

  • Extensive hands-on experience configuring Zendesk
  • Ability to read and understand code
  • Basic SQL knowledge
  • Experience with REST APIs
  • Fluent English
  • Ability to manage multiple projects and collaborate across teams

יתרון

  • Russian language skills
  • Experience in B2C, support operations, or professional services
  • Experience with conversational AI or Zendesk AI Agent capabilities

רלוונטיות

הזדמנויות נוספות

משרות דומות

המשרות הפתוחות החדשות ביותר בתחום CRM Implementation.

Q

Salesforce Implementation Specialist

QPOINT Technologies·Lod, ישראלheen

Implement Salesforce solutions that turn complex business processes into efficient, scalable workflows. Lead projects end to end and collaborate with business and technical stakeholders, using AI tools to automate and improve processes.

לא צויןלא צויןCRM Implementation

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